Shanghai customer delivery

The weather is fine in February 2021

Shanghai customer delivery machine

Company commitment

1. Helping customers really solve problems is the purpose of our service.

2. The customer's questions will be answered effectively within 3 hours.

3. During the warranty period, equipment failures caused by the quality of our products shall be repaired by our company free of charge.

4. Establish customer files and make regular return visits.

5. The equipment shall be maintained for life, and the cost of raw materials and manpower shall be charged after the warranty period.

6. After sales service is necessary, but we pay more attention to pre-sales service. From the first contact with customers, we will bring full program service to customers.

Pre sales service

All personnel of Ti Defu CNC machine tool (Suzhou) Co., Ltd. have received strict training and have a good sense of service; Before customers buy CNC lathes and machining center equipment, we will provide detailed opinions and design reasonable solutions for our future users according to their actual situation and needs. According to customers' requirements on how to operate CNC lathes, machining centers and CNC machine tool accessories, our company will provide technical training programs free of charge. According to the customer's original hardware, provide suitable specific processing engineering scheme for free.

On sale service

During the construction period, we shall carry out civilized construction, ensure the construction quality and follow the principle of ensuring product quality; During the delivery of the equipment, we provide users with detailed equipment operation instructions and conduct comprehensive technical training for operators.

after-sale service

Ti Defu CNC machine tool (Suzhou) Co., Ltd. provides eternal service to users. We implement lifelong maintenance for the products of CNC lathes, machining centers and manipulators sold, and provide all kinds of spare parts and technical support. For details, please refer to:, which effectively solves the worries of users. Establish perfect customer data files and conduct long-term follow-up visits to equipment and projects. According to the specific equipment warranty, lifelong maintenance. After installation and commissioning, be responsible for comprehensive training for relevant personnel of the customer. If the normal production is affected due to equipment failure, the company will immediately send someone to eliminate the fault for the customer without asking any reason. If the equipment is damaged due to the expiration of the warranty period or abnormal operation, only the material cost will be charged.